All products will be shipped via UPS Ground within 5-7 days after receipt of order unless otherwise notified. If you are an international customer, please go to http://www.myusshopnship.com and sign up at their website. They will purchase the product for you using a US address and US credit card and then they will ship to you. They have very economical shipping rates. We can ship to Canada but only via USPS or UPS Ground. We can't process any Canadian expedited services.
If for any reason you are not 100% happy with your purchase, undamaged and complete items may be returned for a full refund of the purchase price within 14 days after receipt of order. You must contact us within 14 days via email to obtain a Return Goods Authorization (RGA). Please do not return any item without a prior authorization. Shipping charges will not be refunded.
Damaged shipments from handling must be claimed with the freight carrier. Please be sure to note damage or missing items on freight bill. If there is concealed damage, please keep everything (box, etc) call freight carrier and ask to file a freight claim. They will then tell you what to do from their. We are not responsible for damage caused by the freight carrier.
If a product appears to have a manufacturer’s defect, please call or email our customer service department for instructions. DO NOT RETURN products without an RGA (Return Goods Authorization) from us. All RGA numbers must be noted on the outside of the package upon return for us to receive them.
Wrong Material Received:
If you receive a different item than what you ordered please follow above instructions under manufacturing defects. Once a return is authorized by our return department, you should:
- Return the item to address given by our return department.
- Write RGA number clearly on the outside of the package.
- Keep your shipping records for proof of shipment in event of loss of return merchandise. Returns shipped via US Postal Service (USPS) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
- Once return is received by our return department and inspected, a credit will be issued to your credit card or paypal account.